June 13, 2018
Analytics, Artificial Intelligence, blockchain, Bots, Digital Finance, Digitization, Financial services, Fintechs, Lending, Robots
Year after year, surveys have consistently ranked customer experience as the topmost priority for banks. However in a recent survey, 72% of respondents said that their banking provider’s customer service has not improved over the past year. So what does this mean? Are the banks really not doing anything at all to improve customer experience? Probably not. One read more...