Tag: Customer Experience

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NBFCs looking to technology to power their growth

The revised regulatory framework from the RBI seeks to address regulatory gaps while providing a level playing field for NBFCs and banks.   Over recent years, the NBFC sector has expanded sharply as witnessed by a credit growth at a CAGR of 24.3 % during 2007 -13 as against 21.4 % by the banking sector.   In most of these years, NBFCs grew faster read more...

Mobile Banking – The New Way to Serve Customers

The Middle East region is the base for the wealthiest of customers and it comes with no surprise that banks need to go an extra mile to delight their customers to retain them. According to a report by E&Y, “47% of the Middle East banking customers rate ‘Customer Experience’ as the most important factor”, placing customer service at the heart of the read more...

Technology – A Panacea to Mutuals’ Challenges?

How can Mutuals harness Technology to address their Challenges? Technology is transforming the way we bank and consumers are driving this transformation. Customer centricity is the buzzword as banks’ processes and systems are being aligned with their customers. Current trends in banking like mobile first design, digital branches, innovation, and enhanced customer read more...

Peer-to-Peer lending – how should banks respond?

Peer-to-peer lending is a great example of a technology-driven innovation. The market, is about linking savers to would-be borrowers, only exists today with any scale because of technology. At its most basic it's a financial version of matchmaking, with cash-rich participants seeking partners with the desire to borrow and a risk profile that the lender is happy read more...

The What, When and How of Customer Delight

Knowing your customer, ensuring personalized service and most importantly, delivering the product/service by sensing the need (even before the customer realizes it) – these are the key elements in ensuring successful customer relationships. Therefore, customer loyalty (retention) is key to any business and it is no different in the BFSI sector, if not more read more...

Enabling Banks to Deliver Next – Gen Services on Handhelds

Efficiency and customer experience are key for Banks in today’s competitive market.   There was a time when banking was one of the most regulated sectors in the economy. That is no longer true in current times. Across the world, we are witnessing a growing competition among banks. Factors such as increased competition, demand for personalised services read more...

About Nucleus

At Nucleus Software we are committed to providing efficient, modern yet proven software solutions for the global Banking and Financial Service industry. We have been pioneers in developing Retail Banking Software, Corporate Banking Solutions, Transaction Banking, Cash Management and Internet Banking Software since 1986. Our success spreads across more than 50 countries, and we serve our customers globally through our direct and partner operations across US, Europe, Asia-Pacific, Africa and the Middle East. We are known for our world-class expertise and innovation in lending and transaction banking technology. Our two flagship products, built on the latest technology are: FinnOne™ and FinnAxia™.